Delete Recordings From The Management Console

[10m]

Good day.

I just noticed that a user with access to the management console that has been the right to Monitor (Reports, Chat Logs, Call Log & Recordings) can delete recordings from the system. In v16, the right given with access to the management console was to Generate reports so they could not access the recordings. I there a way to give the right to generate reports but not grant access to the recordings and even if they have access to recordings, they should not be able to delete them?

 

[ChrisC_3CX]

Thank you for bringing this to our attention, however, we are actually aware of this and are planning to evaluate the overall functionality to determine how to address this particular situation and generally improve upon it in future updates.

 

[10m]

That is good to hear. Sometimes we have to create a user and enable them to access the management console so they can generate reports and that was fine in v16. So seeing that users have enhanced rights/options makes me very hesitant to give them access to the management console so they do not delete recordings.

A good thing though is that the action was recorded in the audit log so at least we can find out who did what if someone was to delete a recording.