Deleting CRM contacts - Hosted

[Juan Maldonado]

Hello,

We configured the integration with our CRM and initially enabled contact creation. But now we want it disabled, and we want to delete all contacts previously created.

The issue is that CRM contacts can't be deleted from the contact list on the web app. The only solution I found was trough the management console, which I can't access because it is a hosted instance of 3CX.(See https://www.3cx.com/community/threads/delete-crm-contacts.66742/)

Is there any other way for me to delete these contacts?


Thank you

 

[Evolute IT]

Hello,

We configured the integration with our CRM and initially enabled contact creation. But now we want it disabled, and we want to delete all contacts previously created.

The issue is that CRM contacts can't be deleted from the contact list on the web app. The only solution I found was trough the management console, which I can't access because it is a hosted instance of 3CX.(See https://www.3cx.com/community/threads/delete-crm-contacts.66742/)

Is there any other way for me to delete these contacts?


Thank you

Hosted can access the management console? It's only StartUP/SMB that can't.

You just need to login into the root URL (not /webclient) with a system owner user.

 

[Juan Maldonado]

Hosted can access the management console? It's only StartUP/SMB that can't.

You just need to login into the root URL (not /webclient) with a system owner user.

Thank you ConceptsWeb.

If the management console is now called admin console, then I can access it. But it seems they have removed the contacts tab mentioned in the linked post.

If that's the case I'll have to rephrase my question: Is there a way to delete CRM contacts in V20? I only found a post with a solution for an outdated version that does not work with V20.

 

[Evolute IT]

It's in System > Phonebook.

 

[Juan Maldonado]

It's in System > Phonebook.

Thank you!