Deleting free licence after replacement

[AndyCoo]

I've run into an issue with creating an additional On Premise instance after upgrading another one from the free licence.

When I try to get the config file from www.3cx.com/install it shows the below:


The newly upgraded instance shows correctly in the portal system list


But I've still got the old free licence showing up


There are two buttons inside the licence, Delete & Unlink, but I'm not sure which of them will properly remove it from the account and allow me to create a new instance.

My understanding is the normal procedure is to create with a free licence, test client's services, upgrade to commercial licence.

Any help would be appreciated.

 

[KyriacosS_3CX]

Hello,

Could you DM me one of the licence keys or the FQDN so we can look at the correct account?

thanks,
KS

 

[AndyCoo]

Thanks, I've sent that through now.

 

[KyriacosS_3CX]

Hi,

You just need to Delete that trial key.

 

[AndyCoo]

Thanks Kyriacos. Once deleted I was immediately able to continue on the www.3cx.com/install page.