Department Buttons Missing

[marinerplumbing]

I am trying to set up the system where during business hours if one extension (office admin) doesn't answer, then it will ring to an external number. Outside of business hours, I want it to ring the office admin extension but it goes straight to voicemail. I was told the department settings may not be correct but we do not see any options to edit the department hours like the 3CX instructions say. We are signed in as the System Owner. What's going on?

 

[Evolute IT]

That's SMB and on SMB you have only 1 department and cannot manage/create more.

 

[OlegR_3CX]

So yea, as mentioned above, it is a limitation of SMB.
If you wish for more options, you can use 3CX hosted or your hosting, but keep in mind that you will need a new license for that.