Desk phone not ringing in cue mobile app ringing.

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dwofford1

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I am not sure if I have a setting wrong. I am extension 10, my desk phone is not ringing for cue calls but my mobile app is ringing fine. My coworker next to me ex 14 his desk phone rings for cue calls, same network same switch but he does not have the mobile app on his cell phone.

My phone works fine when dialing my extension directly and for outbound calls.
 
Hello,
By cue calls, you mean queue calls?
Which ip phone?
Which provisioning method are you using for the ip phone and which firmware?
 
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