Desktop APP Contacts list order

[novatel]

Hello,
after uploading V18, update 2, we receieve many complaints from some customers- when making transfer an external call from Desktop App to another agent in the queue and filter by number, the extension numbers do not appear at the top of the contact list, as it was in update 1. It's very difficult to find the right ext. in a large contact address book and its time consuming, so the transfer delayed and the client waits too much time in conversation. Is it possible to be returned the old order in contact list? Or to downgrade to V18, update 1?
Thanks,

 

[VasilisV_3CX]

Hi @novatel,

This is an intended change that now lists the outcomes alphabetically. For now, this is how it will display. As mentioned previously when the same topic arose, you can speak to other partners to have this escalated to the Ideas forum on your behalf as a feature request to revert back to the way it was in Update 1.

 

[VasilisV_3CX]

Hi @novatel,

Just an update that this issue will be resolved in v18 U3!