Hello all;
We run a call center of about 100people, and over the past year or so been using 3cx. Doing so has allowed us to make the decision of becoming to allow our employee's the opportunity to just stay at home. In fact we are in talks of going 100% remote, selling the large building we have and down sizing!
We do have a 3cx partner, but we are also IT professionals ourselves, so we do a lot of the work on our own. I've been thinking about taking the 3cx classes etc.
At anyrate, our partner is wanting to upgrade us to version 18. In the process of doing this, they wish to change our hosted URL. Which is fine, but as we all know, that means a reprovisioning of the clients. That's easy. Everyone is using Version 16 of the Windows Client. We have 0 desire to allow them to use the webclient.
Doing some testing, we do know (and i've read here) that the v16 client works fine with the v18 server software. That's awesome.... that buys us time, because. I have found 0 way to automate the provisioning of the Desktop App w/o the users logging into the Webclient and going through the steps.
It doesn't look like the Desktop App will read the config files that you get in the email
.
I did however, find out that if I look at a browser debugger on a machine w/o the client, I can see the url that is trying to be accessed. It looks like this: tcx+app:HTTPS://AREALITYPBX.3CX.US:5001/P/12313131/1231231231312 or there abouts. I can run the 3cxdesktopapp.exe with the following and it will provision just fine from a Dos prompt(IE: 3CXDesktopApp.exe tcx+app:HTTPS://AREALITYPBX.3CX.US:5001/P/12313131/1231231231312) The problem is, how do I extract that url for EVER user?
I really hope that 3Cx automates a way to provision the Desktop app. Being a call center we can't afford for the phones to be down, and trying to walk 100 people through that the Monday morning after the v18 upgrade is a no go. And asking them/contacting them over the weekend after the upgrade is a no go, because they are Hourly Employee's.
Any insight please? Or any suggestions that I might be missing?
Thank you!
We run a call center of about 100people, and over the past year or so been using 3cx. Doing so has allowed us to make the decision of becoming to allow our employee's the opportunity to just stay at home. In fact we are in talks of going 100% remote, selling the large building we have and down sizing!
We do have a 3cx partner, but we are also IT professionals ourselves, so we do a lot of the work on our own. I've been thinking about taking the 3cx classes etc.
At anyrate, our partner is wanting to upgrade us to version 18. In the process of doing this, they wish to change our hosted URL. Which is fine, but as we all know, that means a reprovisioning of the clients. That's easy. Everyone is using Version 16 of the Windows Client. We have 0 desire to allow them to use the webclient.
Doing some testing, we do know (and i've read here) that the v16 client works fine with the v18 server software. That's awesome.... that buys us time, because. I have found 0 way to automate the provisioning of the Desktop App w/o the users logging into the Webclient and going through the steps.
It doesn't look like the Desktop App will read the config files that you get in the email
.I did however, find out that if I look at a browser debugger on a machine w/o the client, I can see the url that is trying to be accessed. It looks like this: tcx+app:HTTPS://AREALITYPBX.3CX.US:5001/P/12313131/1231231231312 or there abouts. I can run the 3cxdesktopapp.exe with the following and it will provision just fine from a Dos prompt(IE: 3CXDesktopApp.exe tcx+app:HTTPS://AREALITYPBX.3CX.US:5001/P/12313131/1231231231312) The problem is, how do I extract that url for EVER user?
I really hope that 3Cx automates a way to provision the Desktop app. Being a call center we can't afford for the phones to be down, and trying to walk 100 people through that the Monday morning after the v18 upgrade is a no go. And asking them/contacting them over the weekend after the upgrade is a no go, because they are Hourly Employee's.
Any insight please? Or any suggestions that I might be missing?
Thank you!
