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Hello 3CX partners!
I would like to share with you some possibilities for creating Custom Dashboards.
Why create Custom Dashboards?
Often, the standard 3CX visualization doesn't fully meet the specific needs of a business. This is where Open Tools shines, allowing you to create completely customized dashboards tailored to display the most crucial metrics and information for your business.
Dashboard with Ranking of calls made by agent
Ideal for active call centers and agent monitoring.
Incoming Flow Dashboards
All the information you need to manage your business is available in reports.
Satisfaction Survey Dashboards
Have a satisfaction survey integrated with 3CX so that at the end of the call, customers can provide feedback on your company and its representatives.
Pause Control
Monitoring of Breaks and Logs of breaks used. Manage agent breaks.
Calls answered and unanswered by period
Monitoring of all calls for a period, grouped by 60 minutes, 30 minutes, or the interval you prefer.
Call Panel
Panel with key service metrics:
SBC Monitoring
Monitoring of all SBCs registered in the 3CX cloud.
Missed call returns
Monitors missed calls that were or were not returned by 3CX agents.
Also monitors if the number called outside business hours. It also has a detailed log with the time of each situation mentioned above and their respective numbers.
National Calls
Access here and get to know Open Tools better!
https://opentoolsbrasil.com.br/
I would like to share with you some possibilities for creating Custom Dashboards.
Why create Custom Dashboards?
Often, the standard 3CX visualization doesn't fully meet the specific needs of a business. This is where Open Tools shines, allowing you to create completely customized dashboards tailored to display the most crucial metrics and information for your business.
Dashboard with Ranking of calls made by agent
Ideal for active call centers and agent monitoring.
- Calls per agent
- Pause control
- Ranking of calls made by agent
Incoming Flow Dashboards
All the information you need to manage your business is available in reports.
- Number of received calls
- Chosen destinations
Satisfaction Survey Dashboards
Have a satisfaction survey integrated with 3CX so that at the end of the call, customers can provide feedback on your company and its representatives.
- Rating for each agent.
- Average rating for service.
- Company evaluation.
- Number of reviews.
Pause Control
Monitoring of Breaks and Logs of breaks used. Manage agent breaks.
Calls answered and unanswered by period
Monitoring of all calls for a period, grouped by 60 minutes, 30 minutes, or the interval you prefer.
Call Panel
Panel with key service metrics:
- Average Handling Time;
- Average Waiting Time;
- Longest call;
- Total calls
SBC Monitoring
Monitoring of all SBCs registered in the 3CX cloud.
- Indicating active, inactive, or unregistered status.
- Information on the last active status, last inactive status, and downtime.
Missed call returns
Monitors missed calls that were or were not returned by 3CX agents.
Also monitors if the number called outside business hours. It also has a detailed log with the time of each situation mentioned above and their respective numbers.
National Calls
- Monitors the number of calls for each region of the country.
- Monitors if the call was new or a repeat from each number.
- Monitors the number of calls received per extension and the quantity of new calls, and the total duration of the calls.
Access here and get to know Open Tools better!
https://opentoolsbrasil.com.br/
