Development Request - Option to disable smartphone APP from a user

[johnmooret2k]

Hi

We have a few customers asking for the option to disable the smartphone APP from individual users. So basically a tick box to enable or disable for the options tab.

This is due to call centre users being able to scan the QR code and be able to make calls from anywhere etc.

Would this be possible to implement in the future?

Thanks

John

 

[DimitrisL_3CX]

Hello @johnmooret2k,

This is already posted in the Ideas forum.
You may upvote it there.

Thread 'Enable or disable the QR code for smart phone app'

Nov 5, 2025

Posted on behalf of an end user request

Currently, any user can scan their extension QR code using a personal device, which poses a potential security risk.

Having an admin-controlled option to disable or restrict QR code visibility would help organizations enforce better device management and access control policies.

• craiggraham
• Replies: 0
• Forum: Web Client

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