Device selection disappears

[cpnllc]

Hi 3CX Beta Team,

Having an issue when a user has multiple devices registered to an account. A user has 1 office extension and 1 home extension. There is an issue where when you click on a phone number to dial and it flipps you over to the WebUI, but the device selection option dissaperas as the number is displayed instead of the device. It would be nice if the device selection is always available so you can switch between devices before dialing a number. Typically this is an issue once or twice a day when moving locations. Thanks in advance and keep up the amazing work!

 

[NickD_3CX]

Hi!

The logic behind the this is designed is that the user should select which device they will be using before starting to make calls.
So, if e.g. they are in the office and want to remote control their Office IP Phone, they need to go to the ... --> Settings --> Audio/Video and from here select the device.

This is because in a lot of places in the WebClient, once you click on number, it won't just place it into the dialer, it will automatically dial it too.
then when they go home and want to use the other device, they do the same but this time use the "Home IP Phone".