Dial "0" in Voicemail to re-start Ringing of that extension.

[princer800]

Lots of Dial "0" hits over they years. Looks like can now at least chose where it goes.New customer who was on old Toshiba system. They had the ability to use "0" when getting voicemail - to have the system start over to re-dial the extension. Seems silly to me but evidently they sit there hitting "0" and hope they hang up.
I suppose they concept of "Camping On" would be an option - which is something I have seen missing for some others we have transitioned to 3CX. So then when they hang up - they get connected.Only have about 3 or 4 people in Customer Service this is an issue for. THese calls are DID calls directly to them from mostly internal callers. (So want to get them going on CHAT for sure as a better way.)
But - thinking about doing a queue for each on them tied to the DID.
That way they would get queue capabilities and would in essence be "Camped On" via that method.

 

[princer800]

So while considering this - I think the ability to enable a "Personal" queue would be a slick thing to have available. Really an extension of the queue concept but just tied to a single user.
Some of the same behaviour - but not all the complexity as not required.
Then a user could have seperate "intro" and "hold" message/music.Caller goes to queue based on usual setup for status and in/out of office.
When extension frees up - then rings the phone of that user.
Probably have a limit of how many can be in queue.
Would connect oldest in queue.
3CX Web app - user could see who was waiting and change queue position,etc.

 

[Alphabetic]

Accept multiple calls in ext settings gives a "queue" like state.

I cannot see "personal queues" being considered at all IMO as that's what queues are anyway.

You could change the default behaviour of transferring out of voicemail to an IVR with a message that says "to try the ext again please enter it now" to get them back.

Call forwarding/prompts would handle your intros etc.

If you really have to do this then you should make a queue per EXT and they give out the queue EXT instead of their personal EXT.

 

[princer800]

So I haven't tried "Accept Mult Calls" - will give that a go. Thanks for the input.

 

[craigreilly]

There are some suggestions in the IDEAS forum about similar ideas...

For example: I'm in the building but not at my desk. Hit 1 to have me Paged... and some Siri or Alexa like voice pages them.
Press 2 for Voicemail, Press 3 for ?? ....