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- Oct 8, 2019
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I am working with a new client that is coming from using a different soft phone that allowed them to dial a number, and then while that one was ringing, they were able to effectively put that call on hold and start dialing another number. This is a call center so they want to cut down on dialing times.
Anyone know of way this can be enabled in 3CX? Possibly a parameter that changes when a call is considered connected?
As soon as the call is connected the new call option appears in the 3CX web client, ideally, we want "New Call" to show up as soon as we press dial.
Anyone know of way this can be enabled in 3CX? Possibly a parameter that changes when a call is considered connected?
As soon as the call is connected the new call option appears in the 3CX web client, ideally, we want "New Call" to show up as soon as we press dial.
