Dial by Name V9

[mchristsen]

I have upgraded from Version 8 to Version 9.

I like the improved prompt on the Dial By Name, much nicer.
However, one Extension only has a 2 digit last name, Wu.

I get two results:
1. 3CX sits an waits for the third key to be pressed.
2. Returns Extension not found.

My first questions is, does less than 3 letters work for Dial By Name?
Second, if it only works with 3 or more, how do i overcome this?

Michael.

 

[leejor]

Does pressing the octothorp (#) help?

 

[mchristsen]

I apologize for reviving this thread, but the problem still persists.

When an extension only has a 2 letter last name, the Dial by name does not work. Pressing # or * just repeats the dial by name. Pressing 1 or 0 at the end (for a space or something like that) gives you extension not found.

I am currently runnning Version 9 SP3.

Any ideas?

Michael.

 

[MichaelB_3CX]

Hi, 2 things if you read the manual Page 49 - you will see step by step how Call By Name works.
Call By name only works when you dial the first 3 letters of the last name.

Also when you call the IVR followed by the number to use call by name - IVR will prompty you to Select the FIRST 3 Letters of the last name.

We cant match all combination because there are alot.
Call by name works as described above.
Thanks and Regards

 

[LeonidasG_3CX]

I like the improved prompt on the Dial By Name, much nicer.
However, one Extension only has a 2 digit last name, Wu.

Unfortunately we cannot change this functionality to work with the 2 first letters of the last name as it would create more trouble than fix.
Maybe you can rename Wu, to Woo or Wuu?