Dial by Name

[Kevin Valentine]

Hello,

Can someone please explain to me how to get the Dial by Name feature working off the Digital Receptionist. All links/guides i've found are outdated.
If i turn on "Call by Name" in the DR, and then hit 3 letters, it says "Extension not found" Based off old posts it's because someone has to record an audio file with their name somewhere.
I can't seem to find where that is. Please advise

 

[craigreilly]

The users name HAS to be recorded within the voicemail. not their GREETING - but their NAME.

 

[Kevin Valentine]

Craig can you please elaborate?
The only option I have under VM is for

Choose default Voicemail greeting message (for all statuses). To configure specific prompts per status, go to forwarding rules

If you could just list out the steps necessarily to implement or do the recording that'd be appreciated.

 

[craigreilly]

Each user needs to dial into VM and record their NAME.
Doing this from memory.

999 (or 99 or 9999 etc depending on # of digits in extensions)
<enter pin>
option 9
option 5