dial number with option

[SCI]

Hi all, looking for some info on forwarding a number with a dial option. Expamle : caller goes to IVR and then hits 1, caller then is forwarded to number. so far so good, but I want to be able to add an option on that number. So caller is forwarded to say 570-xxx-xxxx with option 6 so they hit the right department on that forward. Is this possible?

Thanks

 

[AWS2P]

CFD is probably the way for this

 

[SCI]

Thanks I was thinking of that, but I'm lazy and did not want to have to learn it lol

 

[leejor]

The phone number is sent as a SIP message. I'm not certain that DTMF can be "added" after the required delay.

 

[VoIPTools]

I've not tested this, but my guess is that it will not work with a CFD.

 

[SCI]

Thanks guys, I guess we will just have to tell the user in the IVR to push the right number after it forwards.