Dialing 0 zero for Operator no longer works on v16?

[Thiek]

After upgrading two of our systems to version 16 I noticed we can longer dial zero within the building and get to the operator extension. Used to be, under the ext. setup for the Operator, "options" tab, we could place 0 under SIP ID and this worked nicely. v16 broke this and I don't see anywhere new to set this up.

 

[leejor]

You now need to enable Direct SIP dialling.

https://www.3cx.com/community/threa...-16-0-0-1581.64294/#lg=attachment9971&slide=0

 

[Thiek]

I don't know how to do this?

 

[leejor]

I just attached an example post.

 

[Thiek]

Thank you, this is what I needed . Would have never found that setting even if I spent all night digging thru v16 manual (lol) assuming that exists.

 

[leejor]

There were a lot of posts about that right after people began installing version 16, as you can imagine.

 

[Thiek]

I did a key word search using "operator zero 0" and didn't see anything, maybe I didn't dig deep enough.

 

[leejor]

I tend to find that a google search, including the word "3CX", and what you are looking for, brings up more "hits". In your case, it's primarily a SIP ID issue which happens to affect the zero for Operator, for version 16.