DID and SMS assignment question

[Pratt]

Maybe this is a basic question, but...

I have a single voice/sms DID with about 10 users that also all want to send/receive SMS

1. is the best setup to enable SMS to set up the DID to be assigned to a IVR and forward the SMS to a ring group?
2. will only people in the ring group be able to originate SMS messages?
3. If I open each user, there is a DID assignment field, should that be empty if you are using an IVR and only the IVR have the DID assignment?

 

[TheodorosG_3CX]

You need to have a valid destination for the SMS DID. I would suggest to use the IVR option. Once this is configured the SMS will be available for all the users.