DID CALLS NOT WORKING

[Muiruri]

Hello,
I have been having trouble when adding DIDs on 3CX PRO 8 SC. I add DID on main SIP trunk successfully, but when I dial calls go to the main trunk number.
Also it appears the PRO 8 SC doesn't have an 'activity log' menu where someone can trace the calls appropriately.
I have configured as described in the below link
https://www.3cx.com/docs/manual/inbound-did-call-routing/
Kindly help.

 

[Evolute IT]

Yes you can see the activity log from the dashboard.

In your case, make sure the DIDs are entered in the exact format of your provider sending them (the "main trunk number route" is actually a catchall.)

If you're not sure, you can use * to wildcard match the DID, like "*9164441234" and that would match it if it's 10-digits, 11 or E164.

 

[Muiruri]

Yes you can see the activity log from the dashboard.

In your case, make sure the DIDs are entered in the exact format of your provider sending them (the "main trunk number route" is actually a catchall.)

If you're not sure, you can use * to wildcard match the DID, like "*9164441234" and that would match it if it's 10-digits, 11 or E164.

By using * to wildcard match the DID, has actually worked.
Thanks for assistance.