did not shown in owner role

[bit101]

Hi togehter,

if a user has the role "owner" then he cannot see the did from any extensions.
We have a customer they has sub admin users and they have to configure new extensions with dids.
Currently dids are not showing.

Does anyone know how to configure that?

thanks & regards

 

[AshishKushwaha]

If you are referring to a sub-admin, you can assign them the "System Administrator" role, which has fewer permissions than the "System Owner." This will allow them to configure the DIDs.

 

[bit101]

Hi,

system administrator is to much. They should only has Owner role or smaller

 

[bitn2]

Owner is over system administrator

https://www.3cx.com/docs/manual/access-roles/

 

[AshishKushwaha]

I can see that with owner rights, we can configure the DIDs, as well as access voice, chat, and many other options.

 

[bit101]

OK will double check that later again

 

[Evolute IT]

Owner is over system administrator

https://www.3cx.com/docs/manual/access-roles/

System Owner is over System Admin.

"Owner" is just "department owner". It's under.

 

[bit101]

Ok i found the problem.

So when the trunk is set to "System Wide" in Limit to section then the did field is empty by the users (pls see screenshot).
When i set the trunk to "Default" then i see the dids.





So we can closed this case, thanks!

regards

 

[bitn2]

System Owner is over System Admin.

"Owner" is just "department owner". It's under.

Ah ok, sorry i missed the department owner

 

[bitn2]

Ok i found the problem.

So when the trunk is set to "System Wide" in Limit to section then the did field is empty by the users (pls see screenshot).
When i set the trunk to "Default" then i see the dids.

View attachment 44730



So we can closed this case, thanks!

regards

That would be my next suggestion. The department owner has no systemwide access

 

[bit101]

It works now. We can close that ticket. Thanks!