DID number not valid when called

[Pixeljam]

Only the Main trunk number works. The DIDs do not

 

[YiannisH_3CX]

Hi @Pixeljam

Are these inbound calls to the PBX or outbound calls from the PBX?

 

[Pixeljam]

inbound

 

[Pixeljam]

My provider is vodafone

 

[YiannisH_3CX]

The logs you have provider are for outbound calls though. Are you trying to call the DIDs from the same PBX?

 

[Pixeljam]

The logs you have provider are for outbound calls though. Are you trying to call the DIDs from the same PBX?

No from my mobile. That means it is not even reaching the PBX

 

[YiannisH_3CX]

If you can't see the calls in the logs then that is probably the case. Check your Activity log as well after you made a call to make sure. You may need to enable verbose logging to see more details but if you cannot see the calls hitting the PB then you should contact Vodafone.

 

[Pixeljam]

the last call was to the main sip number. the call to the DID number does not show up

 

[YiannisH_3CX]

the last call was to the main sip number. the call to the DID number does not show up

Then you will need to contact Vodafone as the routing for these numbers may not be correct.

Also please try to not post sensitive information on the public forum. Numbers and FQDNs should be kept private or redacted when posting