Solved Difference "Ring Time" and "Max. Que Wait Time"

[M4rtin]

Hallo,

I don't understand the difference, I want to forward the call to another que if nobody accepts the call in 20 seconds.

 

[Alphabetic]

The option "Maximum Queue Wait Time (seconds)" is the maximum time that a call is allowed to stay in the queue unanswered. Once this limit is reached the call will be forwarded to the Destination of no answer.

The option "Ring Time (Seconds)" is the duration of each polling attempt the queue makes to each extension. This option has nothing to do with forwarding the call to the destination of no answer.

 

[M4rtin]

OK thanks!