Different caller name format CRM/Contacts

[perfect-touch]

After getting an amazing amount of help creating a CRM template yesterday - which is working perfectly - I have one small question.

When the CRM lookup is performed and the entry doesn't exist in Contacts, the incoming call is displayed on the 3cx windows client as <Number> <FirstName> <LastName>. The CRM lookup is automatically added to the contacts list. If the same number calls again, the incoming call is (correctly) displayed as <LastName>, <FirstName>.

Is there any way to change the first format to match the second one? With the number prefixed in the first format, most of the name is not visible...

 

[edossantos]

Hello @perfect-touch,

Unfortunately this behaviour can't be changed. However, if you use the Web Client, which will also provide the contact popup, you will see the full name for the first call, without the number on the left.

 

[perfect-touch]

Thanks Emesto - People will have to live with it - at least the contact lookup is actually working