Solved Different music on hold for different call queues or IVRs ?

[Usama Asgher]

I have different customers on the same 3CX systems and they want to play their own greetings for on-hold music. Can we do this in the enterprise version and assign a specific on-hold message for a queue call or general hold?

 

[VasilisV_3CX]

Hi @Usama Asgher,

Each queue has the ability to have it's own music on hold assigned. Call queues are available in PRO editions and above. Note that in general hold, it's is a global music on hold. Best to leave that generic and customize the queues.

 

[Usama Asgher]

It's done. thanks

 

[VasilisV_3CX]

Glad to hear you've resolved this @Usama Asgher, if you require any further assistance, feel free to open a new thread!