Different Renewal Dates

[BuenaV]

When logged into my 3cx portal it shows the under my license information enterprise annual renewal date as
05/06/2023

While logged into my customer portal it shows 3cx enterprise expiry "in 4 months"

If I waited until past 05/06 would I lose a certain service?

 

[IrinaP_3CX]

Hello @BuenaV

When logged into my 3cx portal it shows the under my license information enterprise annual renewal date as
05/06/2023

While logged into my customer portal it shows 3cx enterprise expiry "in 4 months"

If in the system management console dashboard expiry date is different than indicated in the customer portal, try to refresh the license key information in the management console (Information > License > click rotating arrows).

The customer portal always indicates the correct expiry date.

If I waited until past 05/06 would I lose a certain service?

If I understand that you are using hosted by the 3CX system.
If you do not renew your subscription before the expiry date, you will not only lose access to features included in the enterprise edition, but the hosting service also will expire and your system will not be accessible.

We recommend renewing your subscription on time to avoid any service interruptions.

Best regards,
Irina

 

[BuenaV]

You were right refreshing the license information updated the date and now they match.

Thank you for the help

 

[IrinaP_3CX]

You are very welcome