Solved different ringtones for groupcall and directly call

[Vettel]

Hello,

currently I have to routes for incoming calls for my phone. One uses ringgroup and the other one goes directly to my extension.
So now I want to have ring tone A if there comes a call for ringgroup and ringtone B if there comes a call directly.
How can I configure that? Thanks!

 

[VasilisV_3CX]

Hi @Vettel,

There are 2 scenarios where you can change the ring tone:

1. Internal vs External calls can have their own distinctive ringtones
2. IP Phones that support the feature, can have distinctive ring tones for Default vs Queue ringtones.

With a Ring Group, you won't be able to have a distinctive tone specifically for that vs your own extension.

 

[Vettel]

Hi @Vettel,

There are 2 scenarios where you can change the ring tone:

1. Internal vs External calls can have their own distinctive ringtones
2. IP Phones that support the feature, can have distinctive ring tones for Default vs Queue ringtones.

With a Ring Group, you won't be able to have a distinctive tone specifically for that vs your own extension.

Hi, thanks for your answer.
How can I use this feature at the Queue? What I have to configure there?
Thanks!

 

[VasilisV_3CX]

Hi @Vettel,

If the you're using an IP phone, you can navigate to the Management Console >> Extensions >> The extensions that are in the queue (and have IP phones linked) >> Phone provisioning >> Options (subsection) >> Configure Queue ringtone.

 

[Saqqara]

You configure the ringtones 'Phone Provisoning' tab under Extension

 

[Vettel]

Hi, thanks it works!

 

[VasilisV_3CX]

Hi @Vettel, glad about this working for you!