Digital Ocean Migration timeline help

[phonesconnect]

Hello all. I got the email to migrate systems to Digital Ocean and it just says it will happen outside of working hours. Is there a way to force start the migration or find out when it happens? I have some offices that work 24 hours a day and cant be down. It is difficult not knowing what times the migrations will happen since IP addresses have to be updated once the change is made. All instances are current version hosted by 3CX

 

[phonesconnect]

As a follow up...has anyone completed the migration for a small instance, less than 8 users? How long was your downtime and were you able to tell what time it would be migrated to updated IP's etc.... thanks.

 

[Agathocles Prodromou]

Hi,

If your backup is not big (<1GB), it could take up to 20 minutes for the migration to complete once started. (it may take more or less)

Now we can't know for certain the exact time that it will start as it depends on the timezone of the region the instance is hosted in, how many instances are in the migration queue etc.

What's certain is that the migration will take place outside office hours, meaning between 01:00 and 06:00. It typically starts between 01:00 and 02:00, however this is not guaranteed.

I hope this helps!

 

[phonesconnect]

Hi,

If your backup is not big (<1GB), it could take up to 20 minutes for the migration to complete once started. (it may take more or less)

Now we can't know for certain the exact time that it will start as it depends on the timezone of the region the instance is hosted in, how many instances are in the migration queue etc.

What's certain is that the migration will take place outside office hours, meaning between 01:00 and 06:00. It typically starts between 01:00 and 02:00, however this is not guaranteed.

I hope this helps!

Thank you for the reply. However, yesterday morning I scheduled two instances for Migration and both still say pending migration and they did not migrate last night or this morning. It is very frustrating that 3CX would have this process where you cannot start the migration and there is now no way to tell when it will happen and my IP's will change.

 

[Agathocles Prodromou]

We have identified and fixed a minor issue in the migration notification mechanism which would not to trigger under certain circumstances. Your instance will be migrated during the next maintenance window. Sorry for any inconvenience may caused!

 

[Agathocles Prodromou]

@phonesconnect I see your server has been successfully migrated and it took about 5 minutes..

 

[phonesconnect]

@phonesconnect I see your server has been successfully migrated and it took about 5 minutes..

Thank you. For anyone else reading this, I also got an email from 3CX indicating the public IP had changed after the migration. Seems to be a quick and easy process.

 

[Agathocles Prodromou]

Thanks for confirming and providing feedback. It is indeed, especially for smaller installations.

 

[danfw]

I didn't find where I can start the process for migration
I am in the portal partner but I can not find where is it

 

[advantec]

Go to your portal and click on my systems and show show a list of systems and type look for hosted it will say running and under that it will show migrate to digital ocean

 

[danfw]

Go to your portal and click on my systems and show show a list of systems and type look for hosted it will say running and under that it will show migrate to digital oceanView attachment 38168

Thanks you!!
I dont have any one marked to Migrate...

 

[danfw]

So, let me ask one last question about process

0 check:
a. if I need migrate
b. size of the backup

1. I click on Migrate to Digital Ocean,
2. wait
3. automation complete the process
++ Happy ending | Full telephony works

what I need to reconfigure??

 

[danfw]

I trying to Migrate but stay in "pending migration" 3 hours and nothing changes

 

[TheodorosG_3CX]

@danfw you may also check forum post here for clarification.

 

[danfw]

@danfw you may also check forum post here for clarification.

Thank you, and sorry, I didnt notice out about hours to execute migration.

now is migrated and running fine!!

 

[TheodorosG_3CX]

Glad to know