- Joined
- Aug 2, 2019
- Messages
- 67
- Reaction score
- 9
Hi!
In a new project, a customer asked the IVR to be able to enter the extension number, before talking about the traditional options that lead to groups and queues.
Until then I had never used DTMF, I always used the "Default" option of IVR.
I don't know if there is an easier way to do this, as the customer has more than 100 extensions. Do I really need to put DTMF inputs one by one? What if a new extension is created? Do I need to remember to add it there? Isn't there a way to capture the entered extension and make the transfer?
Sorry, I don't speak English fluently, I hope you understand.
In a new project, a customer asked the IVR to be able to enter the extension number, before talking about the traditional options that lead to groups and queues.
Until then I had never used DTMF, I always used the "Default" option of IVR.
I don't know if there is an easier way to do this, as the customer has more than 100 extensions. Do I really need to put DTMF inputs one by one? What if a new extension is created? Do I need to remember to add it there? Isn't there a way to capture the entered extension and make the transfer?
Sorry, I don't speak English fluently, I hope you understand.
