Digital receptionist call by name setup.

[jsadan]

I am currently setting up the digital receptionist. I selected a call by name option for one of the numbers. When I call and select it. every extension I dial I get an error say extension not found. the box to the right of the call by name option is gray. Where does the call by name choose its numbers from? Company Phonebook maybe?

 

[jsadan]

I have not, was reading about it just now. Is that located in 3CX or setup on the VoIP phone itself?

Self-identification Message
To enter self-identification message:
1) Activate Special Menu for your extension.
2) Go to the options menu (‘9’ key).
3) Press ‘5’ key.
If you do not have self-identification message yet, then you will hear “Record your self-
identification message, then press pound”. If you already have a self-identification
message, then you will hear “To record new self-identification message press zero. To
delete message press one. To exit press pound.”

Im not sure what Special Menu is.

VoIP phone I am using is Linksys SPA942

 

[jsadan]

Nevermind I found it. Thank you Matt for the help.