Digital Receptionist does not ring phones anymore -> Right to Voicemail

[TipandRing]

I checked, System, Updates, IVR (downloaded English)

I dial the internal Digital Reception, (1 dial by name, 2 leave us message)
I press "1"
Digital Reception: First name 1, last name 2
I press "1"
I type in my first name - For "Greeting Name" press 2
I press "2"

Call goes straight to voicemail.

This is not desired behavior, I want the phones to ring! System is debian - 18.0 (Build 312) Update 7

 

[Alejandro_3CX]

Hi @TipandRing I wonder if every extension recorded the self authentication message?

Dial for example 999 if you are using 3 digits extension then press 9 for more option and 5 to record the self authentication message with the user name and last name.

Once saved, then try to use one more time the option Dial by Name.

 

[TipandRing]

Tested extesion has 'mailbox owers name prompt' AND 'full greeting' Both greetings are there. I stated that the digitial reception DID use my %recorded mailbox name, e.g. SHE said to me: "For %recorded name Press 2" I press 2 and I get the extensions voicemail with no ring. No one is on that phone at the time, Status of user is AVAILABLE.

 

[SweetAction]

Extension is online/registered, not in DND, or blocking calls?

Set PBX to verbose mode and replicate, then check logs.

 

[Alejandro_3CX]

@TipandRing I wonder if you can call between extensions? or is just the issue with the dial by name feature with the IVR?

Also validate that under settings ---- system prompts ---- check that the default prompt is updated.