Solved Digital Receptionist not working correctly in V20

[Nuckin Futs]

Hi,

I have migrated from V18 to V20 and noticed the Digital Receptionist isn't working quite right.

I have configured Press 0, 1, 2, 3, 4, 5 and 6.

6 is set to End Call but it doesn't end call, it just repeats the menu
7, 8 and 9 is set to nothing but they too repeat the menu
0 to 5 seem to work as they are set to go to specific departments

Not sure why End and Nothing doesn't do what it says but rather triggers a repeat of the menu.

Cheers,

 

[SweetAction]

Do nothing repeating the menu makes sense if you "invalid key press" action is to repeat the menu.

If you make a new receptionist as a test, does end call work there?

 

[Nuckin Futs]

Thanks for your reply.

I created a new Digital Receptionist and is still does not work, however if you dial the extension of the DR from 3CX it does work, just not with an outside call coming in.

Note that the incoming call goes to a DR, then flows to another DR (this one is affected) depending on users selection. The first one works perfectly fine, only when the call goes to the second DR does it fail detecting DTMF or responding to inputs correctly.

It did work perfectly fine with V18 so i am thinking there may be a bug.

 

[OlegR_3CX]

Hi there.
Are you using support and test sip trunk? Which one is it?

 

[Nuckin Futs]

This has been resolved by removing the entire configuration and re-adding it, identically.

 

[OlegR_3CX]

Perfect, and thank you for the feedback provided.
Have a great day and week ahead.