Solved Digital Receptionist overrides inbound rule

[ronnielebaron]

Hi all,

Got a head scratcher I can't figure out.

I'm using the system hosted by 3CX for my shop operations. I have two DIDs that ring to everyone after a greeting by the digital receptionist, and I'm trying to setup a DID that rings to my extension and skips the digital receptionist. I would have thought this would be very simple by just creating an inbound rule that sends that DID to my extension, but it's not working. When my 'personal' number is called, it hits the digital receptionist, still, and then goes silent, as if it has nowhere to go, then after about 30 seconds, it goes to the general voicemail. I've tried deleting all my inbound rules, digital receptionist, ring groups, etc. and rebuilding, and it still does the same thing. It's very strange, and any help would be greatly appreciated.

My SIP provider is Flowroute and all my DIDs come through a single trunk.

 

[SweetAction]

when adding your DID to the trunk in 3CX, put a * in front of the 11 digit number. You are not matching it correctly so it's going to the default destination for that trunk.

 

[ronnielebaron]

You are correct. Adding a + fixed it, as did stripping the country and area codes altogether and replacing with an * instead. Either way is fine with me, as long as it works. Thanks for your help!

 

[SweetAction]

I mean, however you want to match it. I recommend the * as flowroute has in the past changed how they sent it over and re-programming it on hundreds of PBXs for 10,000+ numbers got old, fast.

I've always had it be at least 11 digits, but sometimes with something the front (today it's a +, which is great, but as an example at one point their [V] tag from SHAKEN/STIR got put there instead of in the CNAM lookup as an example, and this allows me to not worry.

Glad you got it sorted.