Digital Receptionist Speech Input

[SweetAction]

Have a client opportunity that requires DR to accept speech input.

For example:

"Thanks for calling us, for support say agent. For sales say purchases, etc."

The caller needs to be able to say agent and have it redirect to an option.

Can this be done with 3CX?

 

[leejor]

If you created an extension with the name "agent", they could spell it with the keypad, that's about it. Without some sort of speech recognition add-on, it's not possible out-of-the-box.

 

[VoIPTools]

Yes, this can be done with a CFD application. The CFD would play the prompt and record the caller's response. Then you would need to take the recorded file and transcribe it to text, then attempt to figure out what they said and transfer appropriately. This sounds like a lot of time to perform these steps, but actually, it can be done in about a second or less. We have done this several times before.