Solved Digital Receptionist terminates call

[prewest]

Hi,

When I use the Digital Receptionist it terminates all calls when the caller picks a choice.
Even picking the Transfer to Voicemail results in a terminated call.
I have also tried the timeout so that it fails over to an extension, also then the call is terminated.

I am using the latest 15.5 version.
It only happens when I call via my SIP Trunk, if I call with a SIP phone to the extension number the issue is not present.

Any ideas of what i`m doing wrong?

 

[prewest]

Hi,

When I use the Digital Receptionist it terminates all calls when the caller picks a choice.
Even picking the Transfer to Voicemail results in a terminated call.
I have also tried the timeout so that it fails over to an extension, also then the call is terminated.

I am using the latest 15.5 version.
It only happens when I call via my SIP Trunk, if I call with a SIP phone to the extension number the issue is not present.

Any ideas of what i`m doing wrong?

Fixed it, I needed to uncheck "Support re-invite" in the SIP trunk.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution. Let us know if further assistance is required.