Digital receptionist

[GC_IT]

How do you stop incoming calls going through to the digital receptionist?

We currently have inbound calls set to go through to a ring group, I could just delete the entry that was created under digital receptionists but wanted to confirm this was the best way to go about it.

 

[Charles_3CX]

Regarding your question, Inbound calls are directed to the destinations based on inbound rules, so changing the inbound rule to route calls to the ring group will suffice.

https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[GC_IT]

thanks @Charles_3CX I think I might be missing something here though. as calls are still going through to the digital receptionist despite my configuration below:

my Inbound Rule is currently set to route calls to a ring group:



Ring Group settings:



would deleting the Digital Receptionist entry here resolve the issue?

 

[NikosT_3CX]

@GC_IT do you have the same number as the DID setup as the Main Trunk number and there calls to to Digital Receptionist ?

 

[leejor]

What is the default route of the trunk (DID does not exactly match rule)? Does it happen to be the DR?

 

[GC_IT]

@NikosT_3CX there's no DID assigned to the Digital Receptionist that the calls are going through to

the inbound rule and call group have the same DID but I don't know how that relates to the Digital Assistant since nothing is pointing to the Digital Assistant's extension

 

[Charles_3CX]

What DID have you entered for the inbound rule doe sit match the actual number sent from the provider? Additionally, you have configured to route calls to the IVR when the system is out of office hours, do you have office hours configured?