Digital Receptionist

[Garrick]

Hi group,

i am trying to configure my digital receptionist for when my office is closed but it's asking me for a number and is a required field.

what number should i add? or how to do that? see attached screenshot

thanks in advanced

 

[SteveITS]

Choosing to send to a DR there, you’d pick the other DR from the list. The DRs have extension numbers.

 

[fortech]

Hi, I am not 100% clear from your screenshot precisely where you are in the web admin UI. But. I get the feeling maybe you are putting cart before the horse? ie,

- first go into "call handling" and build a new digital reception / IVR - this will be setup as per your desired config, add a voice recording greet message, add some call flow logic such as "press 1 > routes to ext 100, press 2 routes to ext 200" etc.
- then you will have a new "EXT Virtual#" associated with this IVR/digital reception
- then finally you may configure inbound call routing, for example DID# 123-456-7890 > will dump into Virtual_EXT 8001 which is your digital reception/IVR that you prepped first (?)

more or less I believe the hints here > https://www.3cx.com/docs/manual/ivr/ are good in terms of how to get it working

Unless I am misunderstanding how you are approacing this (?)

Tim

 

[Garrick]

Hi thanks for your reply,

that screenshot is in the call handeling section, add DR.

when adding the DR in the call handeling section after adding call flow logics and all under that section you would get destination.

when i choose destination for out of office as DR i will get that required field asking me to enter a number or search for one. i am not able to add anything and that field is empty

 

[Garrick]

Hi, I am not 100% clear from your screenshot precisely where you are in the web admin UI. But. I get the feeling maybe you are putting cart before the horse? ie,

- first go into "call handling" and build a new digital reception / IVR - this will be setup as per your desired config, add a voice recording greet message, add some call flow logic such as "press 1 > routes to ext 100, press 2 routes to ext 200" etc.
- then you will have a new "EXT Virtual#" associated with this IVR/digital reception
- then finally you may configure inbound call routing, for example DID# 123-456-7890 > will dump into Virtual_EXT 8001 which is your digital reception/IVR that you prepped first (?)

more or less I believe the hints here > https://www.3cx.com/docs/manual/ivr/ are good in terms of how to get it working

Unless I am misunderstanding how you are approacing this (?)

Tim

Hi thanks for your reply,

that screenshot is in the call handeling section, add DR.

when adding the DR in the call handeling section after adding call flow logics and all under that section you would get destination.

when i choose destination for out of office as DR i will get that required field asking me to enter a number or search for one. i am not able to add anything and that field is empty

 

[Garrick]

see recording if possible

 

[SteveITS]

You're choosing to send the call to a different DR here so you need to specify its extension number, e.g. 84.



Or you can choose to send the call to a ring group, extension, queue, voicemail, etc.

 

[Garrick]

You're choosing to send the call to a different DR here so you need to specify its extension number, e.g. 84.

View attachment 47347

Or you can choose to send the call to a ring group, extension, queue, voicemail, etc.

Hi Sir,

thanks but i am still confused on this... since i only want the DR to work when my office i closed and can't really understand what to do here.

The whole issue is that i bought this system about a month ago from a gold partner, he got paid and never finished configuring my system. he is not answering me and stuff so now i am stuck here and do not want to do. trying to figure this our myself. but it is kinda of frustrating.

 

[Garrick]

You're choosing to send the call to a different DR here so you need to specify its extension number, e.g. 84.

View attachment 47347

Or you can choose to send the call to a ring group, extension, queue, voicemail, etc.

ok i think i got it,

i do not need to use the destination section and i need to choose my phone number in the DID section otherwise it would overwrite it if no DID is selected

 

[SteveITS]

In the trunk you can send the call to a default route. If you set that to DR 83 then all calls will go to the DR.

You could, for instance, set the default route to send the call to a Ring Group with just your extension in it. Then in that ring group, set "When office is closed route to" and "Destination if no answer" to DR 83. Or whatever is appropriate.

 

[Garrick]

In the trunk you can send the call to a default route. If you set that to DR 83 then all calls will go to the DR.

You could, for instance, set the default route to send the call to a Ring Group with just your extension in it. Then in that ring group, set "When office is closed route to" and "Destination if no answer" to DR 83. Or whatever is appropriate.

Allright thx