Digital Receptionist

[ThomasGamerTV24]

Hello, I just wanted to ask a question about the Digital Receptionist Feature, ive got it fully set up, but when I set up the press one for ... press two for ... It transfers the call, to one person, which is what we want, but it fully gets transfered, so the name popping up changes to the one on the call, we want it to stay on the digital receptionist call, but transfer inside, so for example 911, when it asks police fire or abulance, and you select one of them, it stays with 911 the whole call, and I want it to be like that, how do I do it?

 

[Evolute IT]

Hello, I just wanted to ask a question about the Digital Receptionist Feature, ive got it fully set up, but when I set up the press one for ... press two for ... It transfers the call, to one person, which is what we want, but it fully gets transfered, so the name popping up changes to the one on the call, we want it to stay on the digital receptionist call, but transfer inside, so for example 911, when it asks police fire or abulance, and you select one of them, it stays with 911 the whole call, and I want it to be like that, how do I do it?

Under Advanced -> Contacts -> Options, you can append or prepend the inbound rule/ring group/queue name. It does not add the IVR one but you can use a RG or Q to add a label to the caller ID.

However, I'm not sure what your goal is exactly.