Solved Direct call to Digital Receptionist. 15.5.15502

[Chaz]

All calls are going to x 201 instead of the DR. I added the DID into the DR menu , but the call still goes to the extension 201 directly without hitting message on the DR.

Thanks

Chaz

 

[leejor]

There there may be something in the DID routing rule that is sending it there, or could the DID number not matching (exactly) and the call is defaulting to that extension. Check the Activity Log for details on why it is happening.

 

[Chaz]

Thank you. That was it. DID was 11 digits and carrier was sending 10.

Chaz

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.