Direct SIP on a 3cx hosted server

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Jestpest

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I have a 3cx hosted system where the FQDN is <mycompany>.co.3cx.us

If I try to call myself using Direct SIP in the web phone app, I can see my status go from "ready" to "on a call", but the web app phone never rings. If I hang up the call, I get an email notice saying that I miised a call from DirectSIP. I didn't do anything with DNS entries since i don't control the 3cx hosting. How do I get this working?

Thank you.
 
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