Solved Disable Agent Logging Out of Queue

[robert.taylor]

Hi

Is it possible to block agents logging in and out of a call queue and leave this functionality open only to queue supervisors

Thanks

 

[ChrisC_3CX]

There is no built-in way to prevent users from logging in and out of the Queues, but if by any chance the users in question are only using IP Phones, you could perhaps change the dial code for Q Login/Logout to something else and simply not let usersknow what it is.

 

[robert.taylor]

They will be using the WebClient // maybe one for the ideas list ?

 

[ChrisC_3CX]

Yes, it actually exists already =)

here you go: https://www.3cx.com/community/threads/disable-queue-logout.58028/

 

[robert.taylor]

Thank you ... i dont have the privileges to +1 that idea or i would

 

[ChrisC_3CX]

You do not have to reply to it if that's what you mean. Replies in the "Ideas" section have been disabled. All you need to do to upvote it is click on the green +1 button in the upper-right corner of the original post.

 

[robert.taylor]

Thank you .. done