"Disable External Calls" being added to users somehow..?

[Mike_S]

I've had phone calls from three customers in two days, saying users can't make outbound calls. I've checked each system, and the users having issues had "Disable External Calls" checked

None of these customers have admin access. Is there a star code that customers can dial, or some other way for them to do this by mistake?

All Hosted by 3CX on V20 latest release (not alpha or beta)

 

[TheodorosG_3CX]

Can you please create a support ticket so we can check this further?

 

[NicholasP_3CX]

Check the users "Schedule" tab. Do they have outbound calls outside office hours configured, and are they within office hours?