Disable or control the chat "take" function

[RWMS Simon]

I am at the moment trying to figure out how I can disable the chat "take" -
our environment is such that we NEVER want a chat to be "taken private".

Having spent decades doing phone support for a living, I am sure we are
not alone in this - it may not even be legal in some places.

 

[Guillaume Bourgeois]

I am at the moment trying to figure out how I can disable the chat "take" -
our environment is such that we NEVER want a chat to be "taken private".

Having spent decades doing phone support for a living, I am sure we are
not alone in this - it may not even be legal in some places.

Hello, it is currently not possible to prevent a chat from being 'taken'.
Additionally, it is not possible to undo a "taken" until the conversation is marked as "Dealth With".
Once classified as "Dealth With",
The next time the caller writes, it will again be visible to all of the Q.

The Queue setup does not apply if an extension/agent who starts a new SMS conversation with a called party.

 

[RWMS Simon]

Ya - that's as I expected, but it'd be easy enough to have a setting to hide the button,
so maybe somebody from 3CX will pick up on this.

Thanks anyway!