disable recording for certain area codes

[proboscis]

Hi all, we're using v16 update 4 with recording enable for all extensions and all calls. My management is asking if there is a way to disable recording when calling certain area codes. I've been poking around the forum but haven't found much, maybe something about trunk looping. I don't think it's possible but was wondering if anyone had any input? Thanks!

 

[Evolute IT]

Hi all, we're using v16 update 4 with recording enable for all extensions and all calls. My management is asking if there is a way to disable recording when calling certain area codes. I've been poking around the forum but haven't found much, maybe something about trunk looping. I don't think it's possible but was wondering if anyone had any input? Thanks!

Not really. The user can stop/start the recording if needed but there are no way to make that intelligent.

 

[cobaltit]

Inside 3CX it would have to be a manual process (requires 3CX enterprise to start/stop per user) and subject to error. If it's that important to you and depending on your compliance needs you have a couple options:

• Honor system method - Record all, use 3CX archive to dump them somewhere and then have as script to delete based off area code.
• 3rd party device/service that can sit between 3CX and your dial tone. Either it can be configured to not record certain area codes or you can make a second trunk with Outbound rules to go through that device/service

 

[proboscis]

Ok sounds good, I'll let them know. Thanks all!