Disable Ring Group name in caller ID in 3CX cloud free

[MyastanPatrin]

Hello all! I'm using a free 3CX Cloud Free system for my home land line number. I have a ring group with the wife to make sure the call rings on both our 3CX apps.
The problem is that I have an Cisco 6851 Phone and when I receive calls on it before 3CX it would show CID:+XXXXXXXXXXXX but now it shows +XXXXXXXXXXXX:<Ring_Group_Name>.

That approach is preventing me from using the redial function on the phone which I use frequently. Is there a to switch the CallerID sent to the phone in the first format?

Thanks in advance

 

[Evolute IT]

That approach is preventing me from using the redial function on the phone which I use frequently.

Normal since you're using an unsupported phone. The name is put in the Display Name only and supported phones can successfully redial without problem with the name there since phones should be redialing the Caller ID number and not the name.

Is there a to switch the CallerID sent to the phone in the first format?

Unfortunately in SMB/Free there's no way to change this at this moment.

 

[MyastanPatrin]

Normal since you're using an unsupported phone. The name is put in the Display Name only and supported phones can successfully redial without problem with the name there since phones should be redialing the Caller ID number and not the name.


Unfortunately in SMB/Free there's no way to change this at this moment.

Hello, and thank you for your fast response!

Ok, I guess I just have to wait for this setting to be released to the SMB/Free then!

Thank you again!