Disable the user from being able to turn off the ringer on the web app

[OBT]

Hi,

We have a customer who wants to stop his agents from disabling ringer on the web app.

Can we block individually or globally the option to do this. they don't have desk phones.

 

[Charles_3CX]

Can you please clarify what you mean by disabling ringing? Do you mean you want to turn the ringer off?

As in the option below:

 

[OBT]

Thanks for your reply,

No, I want to disable the user from having that option to turn off the ringer

 

[Charles_3CX]

Then no, i'm afraid, this is not possible.

 

[OBT]

I believe this is a new addition, will it be possible to have it as an option, as it does not work well in a call centre to allow them to turn off the ringer