Disable Volume Keys

[HWaterton96]

I was wondering if there was a way to block the actions of the volume up, down and mute buttons to prevent users from leaving the phone on mute all day.

I have read the best bet for this would be best done by a custom template. However, I cannot find which section the parameter should go, or what it should be called. Has anyone else disabled these buttons in the past?

 

[Fanvil Technical Support]

Hi Could you please let me know which model you are referring to?


By the way, could you describe your requirement background? Since volume adjustment is a standard feature, few customers request to disable it.

 

[HWaterton96]

My apologies, this would be for X4U/X4U-V2 (both) and X7-V2.

The goal behind it would be to stop staff from putting the phone to mute. It has been noticed staff have been putting the phone to mute and ignoring calls. So ideally the action of the mute button when out of calls and the volume buttons when out of calls (for the ringer volume).

 

[Fanvil Technical Support]

I have found this configuration, and I suggest you test it to see if it meets your needs. Hope it will be useful to you. "Phone setting" -> "Feature" -> "Disable Mute for Ring".

 

[HWaterton96]

After testing this setting it does in fact stop people from muting the ringer volume. This is great, thank you. Is there also any way to have a set ringer volume instead of allowing the end user to change it, although they wont be able to mute it they can still keep it below the noise floor of the environment.

 

[Fanvil Technical Support]

Hi Sorry, I couldn't find a similar feature. I suggest that you strengthen the training and management of personnel, such as establishing some policies, which might help better avoid these issues.

 

[HWaterton96]

Hi, no worries. I thought this would have been the case, thank you for highlighting the prior setting.

 

[Fanvil Technical Support]

Thank you, if you have any other questions, please feel free to contact me.