Solved Disconnected FQDN - How to get it back?

[bitsbc]

Hi all, I made a big boo boo today. We were looking to Transfer a license from 1 account to another account. I was under the impression the PBX was offline beucase I couldn't connect to it so I disconnected the FQDN. Turns out I was just blocked by the Firewall, thus couldn't load the Management Page. Anyways, PBX is operational via the Public IP Address BUT the License is detached.

How can I re-attach the license? Is it even possible to reattach the same one? When I log into the server via Public IP it shows the license key there with the FQDN. I'm guessing it hasn't refreshed it's license information and I'm scared to do so.

This is a Standard 4 SC License... I have another Standard 4SC License that is available. Could I "Replace License Key" with that other empty license to this server to assign it a license? How would it know to pull the correct FQDN?

Please help before something bad happens... This is a production PBX

 

[NikolasA_3CX]

Hi @bitsbc

If you want to use the same FQDN and license key, you need to uninstall the machine and redeploy it from the partner portal using the same license key, and during the installation, you will be prompted to choose an FQDN. You can choose the same one but if someone else has taken it then you will need to choose a new one.

Before doing so, take a full backup without FQDN and license key information so that you can restore the configuration.

 

[bitsbc]

So, even though it shows the license in the Management console, I should take a full backup WITHOUT the FQDN??

 

[NikolasA_3CX]

That is correct.

Also if you need to restore the configuration but use a different license key or FQDN but the FQDN and the license are included in the backup then you will not be able to do so.

 

[bitsbc]

I tried to access the backup interface in the management console but I get a 504 error everytime. All other pages are accessible, but when I try to get to Backup & Restore it fails. Any ideas?

Also, if this server reboots will it not come back up? If I clicked "refresh license information" would it break the server?

 

[NikolasA_3CX]

From the dashboard click on services restart the System Server service and wait for it to come back and check again. This might also restore the FQDN if no one else has taken it.

 

[bitsbc]

Thank you Thank you! By restarting the System Server service it did indeed restore the FQDN. I also see on the 3CX portal it reassigned the license to that FQDN... and on a side note, the backup page works.
Thanks for the quick responses Nikolas!

 

[NikolasA_3CX]

We are glad the issue is resolved.