display info after call pickup

[MarcV]

We have a company where it is important to know how they should answer the phone (Yealink T46), with which company name. If they get the first call the display shows the caller number and the Queue name, so that is how it should work. If there is a second incoming call, they see it on the phone that has answered the first call by a blinking BLF button of another user in the queue group. Only when the call get's answered by pressing the blinking BLF button, so do a Call Pickup, they only see the caller's number and not the Queue group name anymore. This has always worked before, for years, but i think after the upgrade to V20 update 8 this is gone. Is there a setting that should be enabled? How do we get this function back so the customer knows how to answer the call after a call pickup?

 

[NikosT_3CX]

@MarcV if you do the same procedure via a 3cx client and pick up the calls with a BLF, same as you
do with the deskphone, do you see the appropriate infromation ?

 

[MarcV]

If i do this in the Windows Softphone App and i click on the blinking BLF button and answer that call, then i also see no name, only the calling number.

 

[bitn2]

its a known problem: https://www.3cx.de/forum/threads/v2...name-nicht-mehr-angezeigt.125782/#post-460491