Solved Distortion on All incoming/outgoing calls on 3CX from Yesterday

[RashidRaza]

Dear Team,

Referring to the subject, we are facing distortion/voice break issues on all 3cx internal/external calls.

Kindly advise how to resolve this issue.

 

[Saqqara]

You need to provide info on your setup as per - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[RashidRaza]

1. 3CX Version, e.g. Pro Annual
   

   18.0 (Build 965)

   
   
2. Server OS, e.g. Debian 10
3. Is the 3CX Server Hosted and where? e.g. Hosted in Google Cloud
4. IP Phone Make/Model/Firmware version, Not Using
5. Provisioning Method: Local
6. Trunk Provider or VoIP Gateway Make/Model, e.g. different voip providers
7. Has the Firewall Checker passed: YES
8. Are custom Phone Templates being used: NO
   Using Latest Windows App for 3cx
   and facing issue on all internal/external calls from extension to extensions and numbers to extensions.

 

[D Bedford]

I'd run wireshark to determine what codecs are being negotiated and used.
EDIT: https://www.3cx.com/docs/capture-network-traffic/ here is their relevant help page

 

[RashidRaza]

Thanks i will try and update

 

[RashidRaza]

@3cx Team
The issue has been resolved as its due to internet packet loss.

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