Disturbing message in 3CX app about untested service provider

[ArtoSkogman]

Why the message is shown in such alerting way? It gives customer bad feeling about the service provider. In our region there is no tested service providers,and we would not use it even if there was, since we are a service provider ourselves. This messagge if a must, should be much more settle, now it is quite disturbing.We can manage possible trunk issues by ourselves.

 

[SweetAction]

This change happened in V15 if my memory serves - that's back like 5 years ago.

Simply explain to the customer OR go ahead and become 3CX certified.
You cannot hide the warning via any official methods today.

 

[YiannisH_3CX]

Hello @ArtoSkogman

I am glad to see that you are a service provider and that you are able to troubleshoot issues yourselves. However that is not that case for everyone and we cannot hide the message just for you.
Customers need to know if they are using a tested and supported trunk or not. It does not limit your ability to add your trunk but users need to be aware.

 

[ArtoSkogman]

Hi Yiannish. Thank you for the reply. In my opinion the warning is "too loud". It should be more settle like before.The issue does not consern only us, I spoke with some other 3CX partners and they have the same feeling.

 

[Alphabetic]

Why not change the roles of your users to hide the trunks?

 

[ArtoSkogman]

Hi kieferschild. Thank you for idea, but main issue is that when customer´s admin person logs into pbx, then there is this red flag. It shouldn´t be so alarming, instead like earlier just a red dot or similiar.Now needs to explain to customer. We are a service provider, so no idea to use anybody´s else trunk than ours.

 

[Alphabetic]

"Dont worry about it, it's just a warning that shows we havent been tried and tested by 3CX to be included in their "supported" SIP trunk list." then move on with your day? surely this isnt causing a problem?

 

[ArtoSkogman]

More explanation to customers and it is annoying. Maybe 3CX did not think this too much, how it looks.

 

[YiannisH_3CX]

More explanation to customers and it is annoying. Maybe 3CX did not think this too much, how it looks.

I understand your point but the message was thought through. You need to understand the position of 3CX as well that has to reply to support tickets down the line. I cannot even count the number of times a customer was assured that the trunk provided to them was going to work with 3CX only to find out later on when the issues started that the trunk was not in fact tested from 3CX.
Customers need to be aware of what they have been sold and who to contact in case of issues. And in my opinion the message is not even that severe. I just says that 3CX cannot guarantee functionality as it was never tested.