Divert from queue in version 16

[NAVRobbie]

We have a pair of queues in our instance, which is up to date. I am a member of both queues and have the rights to divert, transfer, etc. There are 3 other members of Queue 'A' and 4 other members of Queue 'B' and they are all usually logged in. In version 15.x when a call would come into the queue and if I recognized the caller and wanted to divert that call to a particular extension or extension's voicemail (rather than having it ring everyone, or if it was a callback and the other person was on the phone already), all I would have to do is right click the call in the switchboard and select divert/transfer and enter the extension. Worked great. When we upgraded to v16 the only option when right clicking the call once in a queue is to drop. Anyone else seen this and any fixes? There are times when we just need to divert a call rather than letting it ring through.

 

[Saqqara]

Are you the manager of the queues ?

 

[NAVRobbie]

yes

 

[JohnS_3CX]

Hi Robbie

This was removed in V16 because it was not compatible with the new queue manager.

It may have worked under certain conditions in V15 but did cause some issues that necessitated it's removal when it comes to queues. If the call is destined for an extension rather than a queue, you can still do it in V16.

 

[NAVRobbie]

Well that bites.... that was an extremely useful feature.